Need4Video Refund Policy
Customer satisfaction is Need4Video's main target and concern. Should you have any question, suggestions or problems with our software, Need4Video support team will do its best to resolve them in 48 working hours. If, for some reason, you are still not satisfied with Need4Video software and would like to get a refund, please get to know that:
Need4Video provides full refund of your payment in the following cases:
- When you encounter a permanent error which makes impossible to use software according to stated functions, and if Need4Video team is not able to correct the error within an acceptable period of time or suggest a temporary solution how to fulfill the functions.
Please, NOTE! In this case you have to provide Need4Video support staff with a detailed report on the fatal error, i.e. screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
- When you experience hardware incompatibility (Need4Video software does not support your hardware, e.g. - capture card or DVD Drive) which makes it impossible to use software according to stated functions, and if Need4Video team is not able to correct the error within an acceptable period of time or suggest a temporary solution how to fulfill the functions.
- If you accidentally bought the software more than once during the time period not longer than 1 day.
Need4Video reserves the right to decline refund requests in the following cases:
- When a user informs about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
- When reasons which make it impossible to use software are not in compliance with the software description and functionality stated on Need4Video official site. (For example, if the customer requests a refund due to the absence of features which are not listed in the feature list for the software).
- When a user demands a refund immediately after buying the software.
If you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.
Please, NOTE! Right upon a refund or a chargeback, your registration name will be immediately blocked, and you will lose all rights and benefits granted by registering with Need4Video.